POLICIES

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I bought a ticket and now I can’t go. Can I get a refund?

We only offer refunds if the entire event is canceled. If you are unable to attend, you may sell or transfer your tickets to someone else.

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Can I bring a bag or backpack?​

You may bring bags and backpacks, but they must be searched each time you enter the building. To expedite this process, please have all bags open/unzipped before you reach the door.​

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Are there items I can’t bring into the show?​

We do not allow firearms, knives, real swords unable to be peace bonded to a sheath, wooden or metal bats, stun guns, tasers, lighters, or vapes. We also reserve the right to refuse any item our security team or the police feel would be unsafe in a convention environment. The venue also does not allow outside food or drink unless deemed medically necessary.If you buy an item from a vendor not normally allowed into the convention (sword, knife, etc), it must remained in a taped box while you are inside the event, or you can take it to your vehicle.

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What are the cosplay rules?​

Please click here for all rules and regulations concerning cosplay.

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Still have questions? Feel free to CONTACT US.